Delete your String account

1. Email privacy@string.education or message us on WhatsApp at +962 78 597 0011.
2. Include the phone number registered to your account.
3. We contact you on that registered number to verify your identity, so that no one else can delete your account.
4. We acknowledge your request within 7 business days.

You can also tell your child's school, and they will contact us on your behalf.

• Your account and login credentials
• Your name, email address and phone number
• Messages you sent to teachers through the app
• Your app usage and device data

Your child's school record — attendance, grades, coursework and learning progress — belongs to your child's school, not to String. The school is responsible for that data and String stores it on the school's behalf. Deleting your account ends your access to it; it does not delete the school's record.

Your data is removed from our active systems within 30 days of identity confirmation, and from backups within 90 days. We retain only the minimum required by law.

For any question about deleting your account or your data: privacy@string.education